Refund Policy

How to request a refund

Email contact@plyra.software within 7 calendar days of the purchase date. Include your order number and the email address used at checkout so we can locate your purchase.

You do not need to demonstrate a technical problem to request a refund within this period. The date you send your request determines whether it falls within the refund window.

Payment processing

Purchases are processed by Lemon Squeezy, the merchant of record. Refunds are processed through Lemon Squeezy. The time it takes for the refund to appear depends on the payment provider and your bank.

Lemon Squeezy's Buyer Terms also apply to the transaction.

After an initial purchase is refunded

The refunded license is revoked. Your rights to use Plyra and the designs supplied under that purchase end. You must deactivate Plyra, stop using it and those designs, and uninstall it.

Continued offline access does not extend these rights. Refunding a purchase does not remotely uninstall software or erase downloaded files.

Renewals

Renewal purchases, when offered, are subject to section 10 of the Plyra License Agreement.

After 7 days and your legal rights

Outside this 7-day policy, a discretionary refund is not guaranteed. Contact support at contact@plyra.software if you have a problem with your purchase.

This voluntary refund policy does not exclude or limit mandatory consumer rights or remedies under applicable law, including rights relating to faulty or non-conforming digital content. It does not limit Lemon Squeezy's obligations or refund decisions under its applicable terms.